Pijok Privacy Policy — How Safe Is Your Data With Us

1. Introduction

Pijok (https://pijok.onl) takes your privacy seriously. This Privacy Policy ("Policy") explains what information we collect when you use the Pijok platform, how we use that information, and how your privacy is protected.

By accessing or using the Pijok platform, you are considered to have accepted this Privacy Policy. Please read this document carefully before using the platform. This Policy is part of our Terms and ConditionsRead alongside it for the complete picture.

2. Information We Collect

When you register and use Pijok, we collect several types of information. This data falls into two main categories — what you provide directly and what is collected automatically through your use of the platform.

What you provide directly:

• Full name, date of birth, and gender.
• Phone number and alternative contact details.
• Payment method details (bKash/Nagad/Rocket number — full numbers are stored encrypted).
• National ID (NID) or passport details required for KYC verification.
• Current address and district information.
• Any messages or complaints you submit via support chat.

Automatically collected data:

• IP address and approximate location.
• Device type, operating system, and browser information.
• Time spent on the platform and a list of pages visited.
• Logs of gaming and betting activity.
• Information collected through cookies and tracking technologies.

3. How Your Information Is Used

Pijok uses collected data only for specific, legitimate purposes. We never use your information for unnecessary or unauthorized purposes.

• Account Management: For registration, login, password recovery, and account verification.
• Payment Processing: To process deposit and withdrawal transactions.
• Customer Support: To respond to your complaints and queries and to process support tickets.
• Security Verification: To detect and prevent fraud, money laundering, and other illegal activities.
• Legal Obligations: To meet the requirements of regulatory authorities.
• Service Improvement: To analyze your usage patterns and further improve the gaming experience on Pijok.
• Promotional Communications: To inform you about new offers and bonuses, if you have given consent. (You can withdraw this consent at any time.)

4. Who Your Information Is Shared With

The core principle of Pijok's Privacy Policy is this — your personal data is never shared unless it is strictly necessary for a specific, clearly defined reason. Data may be shared in limited circumstances, including:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket — only the data necessary to complete a transaction.
• KYC Provider: With identity verification service providers — NID/passport information only.
• IT & Security Partners: For platform maintenance and cybersecurity purposes.
• Legal Authorities: In response to valid requests from courts or government authorities under Bangladeshi law.
• Responsible Gaming Organizations: Available when needed to support problem gamblers.

All third parties listed above are bound to comply with Pijok's privacy standards. They may not use the data they receive for any other purpose.

5. Cookies & Tracking Technologies

Pijok's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly.

Types of cookies used on Pijok:

• Essential Cookies: Essential for maintaining login sessions and security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as language and theme.
• Analytics Cookies: To understand platform traffic and user behavior. These can be disabled.
• Security Cookies: To detect fraud and track multiple sessions.

You can disable non-essential cookies from your browser settings, though some features may become limited as a result. Contact our support team to learn more about how we use cookies.

6. Data Security Measures

Pijok follows international security standards to protect your personal data. A key part of our Privacy Policy is ensuring robust technical safeguards are in place.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Data Encryption: Sensitive data stored (passwords, payment details) is encrypted.
• Firewall & DDoS Protection: Robust security layers at the server level.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Regular Security Audits: Regular security audits conducted by third-party experts.
• Limited Access Policy: Only authorized personnel can access specific data.

7. How Long We Retain Your Data

Under Pijok's Privacy Policy, your data is retained only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.

• Account Information: For as long as your account is active. After account closure, up to 5 years as required by legal obligations.
• Financial Transaction Records: A minimum of 5 years, in accordance with Bangladesh financial regulations.
• KYC Document: 5–7 years, in accordance with regulatory requirements.
• Support Chat Log: 2 years for dispute resolution.
• Gaming Logs: 2 years, for analytics and security purposes.
• Cookie Data: Session cookies are cleared when the browser is closed; persistent cookies last typically 1 year.

8. Your Rights

Under Pijok's Privacy Policy, you have several important rights over your personal data. We respect these rights and make every effort to fulfill them within a reasonable timeframe.

To exercise any of these rights, email us at [email protected] or reach out via live chat.

9. Privacy of Minors

Pijok strictly enforces an 18+ policy. We never knowingly collect or process data from anyone under 18. Age is verified at registration and reconfirmed during the KYC process.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete all associated data.

10. Changes to the Privacy Policy

Pijok reserves the right to update this Privacy Policy at any time. After each change, the "Last Updated" date at the top of the Policy will be revised accordingly.

For significant changes, we will try to notify registered users directly. That said, it is also a good idea to check this page periodically to stay up to date.

Continuing to use Pijok after an updated Privacy Policy is published will be considered acceptance of the new policy. If you do not agree with any changes, you have the right to close your account.

11. Contact Us

If you have any questions, concerns, or requests regarding the Privacy Policy, please get in touch with us. We aim to respond within 3 business days.

• Email: [email protected]
• Live Chat: Available 24/7 after logging into the platform.
• Support Ticket: Submit a ticket directly from your account.

For data protection inquiries, please write "Privacy Request" in the subject line of your email. This helps our relevant team respond more quickly.