Pijok's Terms and Conditions — what you need to know before using the platform

1. Introduction & Definitions

Pijok (referred to herein as "we", "the platform", or "Pijok") is an online gaming and betting platform operated for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between users of the Pijok platform and Pijok.

By registering on Pijok or using the platform, you are considered to have automatically accepted these Terms. It is therefore important to read the entire document carefully before opening an account.

Some key definitions:

• User — Any individual who accesses the Pijok platform, whether registered or not.
• Account — A personal profile created by registering on Pijok.
• Services — All gaming, betting, and related services provided by Pijok.
• Bonus — Promotional offers, free bets, or credits provided by Pijok.
• Terms and Conditions — All rules and regulations set out in this document.

2. Eligibility & Age Requirement

To use the Pijok platform, you must meet the eligibility requirements listed below. If these requirements are not met, Pijok reserves the right to suspend or close your account at any time.

• You must be 18 years of age or older. Registration by minors is strictly prohibited on Pijok.
• You must register using accurate and truthful personal information.
• Each person may operate only one account. Creating multiple accounts is strictly prohibited.
• Individuals previously banned by Pijok are not permitted to register again.
• The platform may not be used from regions where online gaming is prohibited by law.

3. Account Registration & Verification

Registering on Pijok is quick and straightforward, but providing accurate information is mandatory. Incorrect or incomplete information will prevent account verification and may result in withdrawal delays.

During registration, you will need to provide your full name, date of birth, phone number, and preferred payment method details. Pijok follows a KYC (Know Your Customer) process, as part of which the following documents may be requested:

• A clear photo of your National ID (NID) or passport.
• A recent utility bill or proof of address.
• Proof of ownership of the payment method used (e.g., a screenshot of your bKash account).

Use a strong password to keep your account secure and never share it with anyone. Pijok will never ask for your password by phone or email. Enabling two-factor authentication (2FA) is strongly recommended.

4. Payments, Deposits & Withdrawals

Pijok supports Bangladesh's most popular payment methods — bKash, Nagad, and Rocket. All payment transactions are governed by these Terms and Conditions.

For deposits:

• The minimum deposit amount is displayed on the platform and is subject to change.
• Deposits are usually credited to your account instantly. If there is a delay due to a technical issue, please contact our support team.
• Only deposit from a payment account registered in your own name.

For withdrawals:

• Withdrawals typically take 1–3 business days to process. Verified accounts may experience faster processing times.
• All bonus wagering requirements must be met before a withdrawal can be made.
• Pijok reserves the right to carry out additional verification for unusual or suspicious transactions.
• The maximum withdrawal limit is determined by the platform's current policy.

5. Bonuses & Promotional Offers

Pijok offers a range of bonuses and promotions — including welcome bonuses, deposit match bonuses, free bets, cashback, and more. Each offer carries specific terms, which are detailed on the relevant offer page.

General Bonus Rules:

• Every bonus comes with a specific wagering requirement. Winnings derived from a bonus cannot be withdrawn until this requirement has been met.
• Each account may generally use each promotion once only.
• Each bonus has a set validity period. Any unused bonus will be automatically cancelled once it expires.
• Pijok reserves the right to void bonuses in cases of suspected bonus abuse.
• Claiming bonuses on multiple accounts from the same household or device is prohibited.

6. Gameplay Rules & Outcomes

All game outcomes on Pijok are determined by Random Number Generator (RNG) technology, ensuring fairness and verifiability. Live games are conducted with real dealers.

• If a round is left incomplete due to a technical error during gameplay, it will generally be treated as void and the staked amount will be refunded.
• Pijok is not liable for any game or bet left incomplete due to an internet disconnection — this is treated as a connectivity issue on the user's end.
• For Sports Betting, the official match result will be considered final.
• If a bug or error in a game produces an abnormal result, Pijok reserves the right to void that game round.

7. Prohibited Activities

The following activities are strictly prohibited on Pijok. Violations may result in account termination and forfeiture of deposited funds.

• Creating multiple accounts under the same person's name.
• Playing using bots, scripts, or any automated software.
• Attempting to hack or gain unauthorised access to the game system.
• Gaining an unfair advantage through cheating, collusion, or any other dishonest methods.
• Using Pijok for money laundering or any illegal financial activity.
• Bonus abuse — such as claiming the same bonus across multiple accounts.
• Threatening, harassing, or engaging in abusive behaviour toward other users.
• Attempting to complete verification using fake identity documents.

8. Responsible Gaming

Pijok believes gaming should be entertainment — not a source of problems. That is why responsible gaming is built into our Terms and Conditions as an essential component.

The following responsible gaming tools are available on Pijok:

• Deposit Limits: Set a maximum deposit limit on a daily, weekly, or monthly basis.
• Loss Limit: Set a limit on the maximum amount you are willing to lose within a given period.
• Session Timer: Set reminders for how long you want to play in a single session.
• Self-exclusion: Temporarily suspend your account for a set period of time.
• Permanent Exclusion: You may request permanent account closure at any time.

If you have concerns about your gaming, please contact our Responsible Gaming Visit the page for more details or speak with our support team.

9. Account Suspension & Closure

Pijok reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

• Violation of any provision of these Terms and Conditions.
• Registering or completing verification using false information.
• Fraudulent activity or bonus abuse.
• Failure or refusal to complete KYC verification.
• Being identified as a minor.

Users may also request account closure at any time. Any remaining balance that is free of bonus funds will be returned once verification is complete.

10. Limitation of Liability

Pijok is committed to delivering the highest standard of service. However, Pijok's liability is limited in the following circumstances:

• Pijok is not liable for any damages caused by third-party software or network issues.
• Pijok will not be held responsible for unauthorized access to an account resulting from the user's own negligence.
• Issues arising from unexpected technical failures or force majeure events.
• Pijok's total liability shall in no circumstances exceed the user's account balance at the relevant time.

11. Right to Amend Terms & Conditions

Pijok reserves the right to update or modify these Terms and Conditions at any time. For significant changes, we will endeavour to notify users via notification or email.

Continued use of the platform after any changes are made will be considered your automatic acceptance of the updated Terms. We recommend checking this page regularly for the latest updates.

12. Contact & Dispute Resolution

If you have any questions or complaints regarding these Terms and Conditions, please contact our support team. We always aim to provide a fair and timely resolution.

Contact Methods:

• Email: [email protected]
• Live Chat: 24/7 live chat support is available once you are logged into the platform.
• Support Ticket: Submit a ticket directly from your account.

In the event of a dispute, an attempt will first be made to resolve the matter through our internal complaints process. If unresolved, both parties may mutually agree to pursue third-party mediation.